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DECISION SCIENCE

Chapter 12: Queuing Theory: The Science of Waiting

Queuing Theory helps us understand why waiting lines form, how long people may wait, and how many counters, servers or service points are needed to manage the rush properly.

In simple words, it studies waiting before customers lose patience, systems lose control, and “please wait” becomes a full public relations disaster.

Chapter 12: Queuing Theory: The Science of Waiting

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